Shipping policy

Delivery area
We deliver to addresses across mainland England, Wales and Scotland. Deliveries to the Scottish Highlands, Northern Ireland, the Isle of Man, the Isles of Scilly and the Channel Islands may carry an extra charge or be unavailable. Please contact us before ordering if you live in one of these areas.

Delivery times
In-stock smaller items such as bedding, lighting and accessories are usually dispatched within [1–3] working days and delivered within [3–5] working days. Larger furniture such as sofas, beds, wardrobes and tables is usually delivered within [2–4] weeks. Made-to-order items may take longer, and the expected lead time is shown on the product page. These are estimates, and we'll keep you updated if anything changes.

Delivery charges
[Standard delivery is £X / Free delivery on orders over £X.] Any delivery charge is shown at checkout before you pay.

Large item delivery
For large furniture, our delivery team will contact you to arrange a delivery date. Deliveries are made to the ground floor or your room of choice [delete as appropriate], and a two-person team delivers larger items. Please measure doorways, stairways and hallways before ordering. We cannot accept responsibility if an item cannot be taken into your property because of access restrictions.

Missed deliveries
If no one is available to receive a pre-arranged delivery, a redelivery charge of [£X] may apply.

Checking your delivery
Please inspect your order on arrival. Tell us about any visible damage, missing items or the wrong product within 48 hours, with photos where possible, by emailing info@andrewlivinghome.co.uk.