Refund policy

Your right to cancel
Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of receiving your goods. To cancel, email info@andrewlivinghome.co.uk with your order number. You then have a further 14 days to return the items.

Condition of returns
Items should be returned unused, in their original condition and, where possible, in their original packaging. We may reduce your refund if an item has been handled more than necessary to inspect it, or if it has been assembled, used or damaged.

Items that cannot be returned
Unless faulty, we cannot accept returns of items made to order or personalised to your specification. For hygiene reasons, we also cannot accept returns of bedding, pillows and mattresses once the protective seal or packaging has been opened.

Return costs
If you're returning an item because you changed your mind, you're responsible for the cost of return. For large furniture we can arrange a collection for [£X], or you may use your own courier. If an item is faulty, damaged or incorrect, we'll cover the return costs.

Refunds
We'll process your refund within 14 days of receiving the returned goods, or of receiving evidence that you've sent them back. Refunds go to your original payment method. For cancellations within the 14-day period, your refund includes standard delivery charges.

Faulty or damaged goods
Your statutory rights under the Consumer Rights Act 2015 are not affected. If your item is faulty, not as described, or not fit for purpose, you're entitled to a refund within 30 days of delivery. After 30 days, you're entitled to a repair or replacement, and to a refund if that isn't possible. Please contact us with your order number and photos of the issue.